Should the U.S. government use an AI chatbot to help people access federal services?
The Trump administration this week launched an AI-powered chatbot it says will help Americans navigate federal government services.
Discussion (4)
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What is wrong with hiring human beings to interface with other human beings? Chat bots and phone trees may be efficient for companies and agencies but are universally frustrating for users.
Though I don't think they'll be frustrating for much longer. Question is, if the service from chatbots were better than humans, would some still prefer to talk to a human? And would they be willing to pay more for it?
No, and no, from my perspective. I use Claude extensively in my work. I have no problem using AI. But the chatbots used by most of the companies I deal with are to Claude as a Yugo is to a Lamborghini. And I certainly do not want to pay extra to resolve my problem with an organization I already have commerce with.
I agree. Many people's critiques of AI are based on 1-2 year old models. Most don't realize how fast things are progressing.